Connecticut Water Company Preparing for Hurricane Irene

Connecticut Water Company is making preparations for the pending storm and will do everything possible to ensure that our customers have service and quality water through the event.

We recognize how essential water is to life and have personnel trained and emergency contingency plans in place for events such as this, company officials said in a statement.    

We have been working closely with state and local officials in planning our response to the event.

Backup generators to provide service to our critical facilities during a power outage and adequate fuel supplies are available to last several days should we lose power. 

Our operations staff  have secured extra fuel, chemicals, equipment, and supplies and personnel are scheduled to man facilities and respond to emergencies during the storm event.  

We do not have plans to shut down any of our systems or portions of our service area in advance of the storm and will do everything possible to maintain service and water quality throughout the event.  

In the event roads or bridges are washed out and our pipes and distribution systems are impacted, we will dispatch emergency crews and work with local officials to restore service as quickly as possible.  

In the event there is a water quality issue in any portion of our system, affected customers would be notified by phone and advised through the media.  

If customers experience a water service outage or emergency, please call Customer Service 24 hours at 1-800-286-5700.  

If phone service is disrupted, updates will be provided through our Web site, Facebook and the news media as necessary or customers may contact us on Facebook or by email at info@ctwater.com.